Transforming Customer Relationships into Revenue Engines
Highly strategic SaaS Customer Success Executive with 20+ years of experience. Expert in driving triple-digit growth, scaling \$120M+ ARR portfolios, and establishing executive advocacy programs that lock in long-term retention.
This dashboard synthesizes my professional journey, highlighting the specific mechanisms I've used to drive growth—from establishing Customer Leadership Councils to architecting robust Success Frameworks. Use the tabs above to explore my career timeline or dive deep into my strategic competencies.
Executive Competency Matrix
Balancing strategic vision with operational rigor and leadership.
Strategic Frameworks & Wins
Customer Leadership Council
Established to influence product roadmaps and secure C-level alignment.
Scalable Success Framework
Architected processes resulting in 5% churn reduction & improved technical health.
Crisis Turnaround
Stabilized 4 at-risk state-level accounts via rapid triage & cross-functional leadership.
Ready to discuss your VP needs?
Professional Experience Timeline
An interactive view of my career progression. Select any role to see specific achievements, P&L responsibilities, and key metrics in the dynamic card below. This section connects my roles at EZLynx, Capgemini, and CSDC to specific business outcomes.
Strategic Impact & Core Skills
My approach is defined by the intersection of high-level strategy and data-driven execution. This section breaks down my toolkit for driving "Value Realization" and optimizing the Customer Lifecycle.
Growth & P&L
- ✓ $120M ARR Portfolio Management
- ✓ 120% Revenue Growth Generation
- ✓ Expansion & Upsell Strategy
- ✓ Go-to-Market (GTM) Alignment
Operations & Scale
- ✓ Churn Reduction Frameworks (-5%)
- ✓ Team Leadership (11+ CSMs)
- ✓ Data-Driven Culture (Power BI)
- ✓ Organizational Change Mgmt (OCM)
Executive Advocacy
- ✓ Customer Leadership Councils
- ✓ Champion Programs
- ✓ C-Level Stakeholder Management
- ✓ Crisis Triage & Resolution
Ready to Drive 120% Growth?
I am available for VP of Customer Success roles where strategic vision and operational excellence are required to scale enterprise portfolios.